Exchange Policy Exchanges are permitted provided that none of the following terms and conditions have been breached:

• All orders must be returned in the original packaging. • All returns/exchanges must be made within 48 hours of recorded receipt.
• Exchanges are available for products of an equal value. For exchanges of products with a lesser value, customers will be offered store credit. Processed orders can not be cancelled . 
• Please note that payment platforms charge therefore cancellation and refund fees apply once payment has been made.

Returns/exchanges where the seal holding the hair extension in place has been removed will be refused. 

 *Customised orders cannot be returned or exchanged under any circumstance. Customers will be responsible for the shipping and handling costs of their return/exchange. We strongly advise sending parcels through a tracked courier service, since we will not be liable for any lost items.